How to Improve on Process, Part 3: Hypothesis Development
Early ConsiderationsGenerally speaking, it’s more ideal to approach the portfolio/program process issues first. This may end up alleviating project-specific pain points as a result. Level-set the list of process issues based on Process Risk Scores and let’s try to develop some testable hypotheses. Hypotheses should be informed based on observations, but the key element is…
How to Improve on Process, Part 2: Observation through Communication
As a first step in process change, I look to understand key stakeholder needs individually. There are often two high-level groupings to consider: internal and external. Some project managers work hand-in-hand with the clients, others learn of client needs through a specific client services team. Alternatively, projects can have internal sponsors; a company looking to…
How To Improve on Process, Part 1: High-level Considerations
You’ve been brought onto a program or portfolio and you’ve been informed that there are issues that need to be addressed (e.g. over-budget, late delivery, quality concerns, client/project sponsor dissatisfaction). Oh boy. This may be a fun challenge or an anxiety-inducing test of patience; for many, it’s a bit of both. Loosely-defined problems can be…
Rambles of a Campbell 